TECHNICAL ASSISTANCE

No matter where you are, we're always close to you

AZSmartGlasses technology helps customers all over the world to connect with AZ technical support. With this device, AZ highly skilled tech support can see through the eyes of the operator and give precise instructions on the correct operation to be performed. On the other side, the operator can see notes and components highlighted by AZ with the help of Augmented Reality.

CUSTOMER WITH AZ SMART GLASSES

>> REDUCE THE RISK OF MISSUNDERSTANDING INFORMATIONS SENT BY EMAIL

>> REDUCE THE COST OF INSTALLATION, COMMISSIONING OR TRAINING

>> REDUCE THE RISK OF WRONG SPARE PART IDENTIFICATION AND THE TIME OF SPARE PART DELIVERY

support@azspa.it

AZ SMART SERVICE

WHAT DO YOU NEED?

INTERNET CONNECTION + AZ SMARTGLASSES

HOW TO USE?

Smartglasses are already configured and ready to use. AZSmartglasses runs an easy to use interface, with preinstalled remote connection application. Just switch them on, connect to a WiFi network and call AZ.

PROBLEM SOLVING

The software is equipped with a simple and intuitive editor that allows AZ operator help customers and lead him with arrows, symbols and texts to solve the problem.

STANDARD SERVICE ASSISTANCE

PACKAGE / 1 YEAR

TELESERVICE
HOTLINE

Telephone or teleservice support ensures fast error correction and reduces the costs for on-site visits.

TELESERVICE

HOTLINE: SKYPE, WHATSAPP

PACKAGE / 1 YEAR

MAINTENANCE

PREVENTIVE MAINTENANCE: technicians intervention and document this with a maintenance checklist.

TELESERVICE

HOTLINE: SKYPE, WHATSAPP

MAINTENANCE

PACKAGE / 1 YEAR

FULL PACKAGE

CORRECTIVE MAINTENANCE: as a supplement to the maintenance and Teleservice packages, it contains repairs including the required spare parts.

TELESERVICE

HOTLINE: SKYPE, WHATSAPP

MAINTENANCE

REPAIR

SPARE PARTS

INTERVENTION TIME

Statistics frequency

60%

1-4 HOURS INTERVENTION
Hotline, teleservice, supplier's local service

30%

2-5 DAYS INTERVENTION
Software customization, replacement of motor and encoder, replacement of commercial components

10%

5-8 DAYS INTERVENTION
Replacement of special mechanical components AVAILABLE - NOT AVAILABLE in AZ warehouse

Webcam monitoring system

WIKIBOX

Wikibox is a monitoring system that allow to control remotely some parameters of the CNC machine. There is also a live video streaming solution built-in to monitor what the machine is doing in realtime. The connection to builder's headquarter is made by high strength secure encryption algorithm using a VPN.

The main control panel allows the user to:
- control the logs of the CNC
- control the camera to do realtime video streaming
- do automated tasks to import logs of CNC control and transfer remotely