Assistance
Taking on responsibility
Assistance
Taking on responsibility
PACKAGE / 1 YEAR
TELESERVICE
HOTLINE
Telephone or teleservice support ensures fast error correction and reduces the costs for on-site visits.
PACKAGE / 1 YEAR
MAINTENANCE
PREVENTIVE MAINTENANCE: technicians intervention and document this with a maintenance checklist.
PACKAGE / 1 YEAR
FULL PACKAGE
CORRECTIVE MAINTENANCE: as a supplement to the maintenance and Teleservice packages, it contains repairs including the required spare parts.
INTERVENTION TIME
Statistics frequency
60%
1-4 HOURS INTERVENTION
Hotline, teleservice, supplier's local service
Hotline, teleservice, supplier's local service
30%
2-5 DAYS INTERVENTION
Software customization, replacement of motor and encoder, replacement of commercial components
Software customization, replacement of motor and encoder, replacement of commercial components
10%
5-8 DAYS INTERVENTION
Replacement of special mechanical components AVAILABLE - NOT AVAILABLE in AZ warehouse
Replacement of special mechanical components AVAILABLE - NOT AVAILABLE in AZ warehouse
Webcam monitoring system
WIKIBOX
Wikibox is a monitoring system that allow to control remotely some parameters of the CNC machine. There is also a live video streaming solution built-in to monitor what the machine is doing in realtime. The connection to builder's headquarter is made by high strength secure encryption algorithm using a VPN.
The main control panel allows the user to:
- control the logs of the CNC
- control the camera to do realtime video streaming
- do automated tasks to import logs of CNC control and transfer remotely
The main control panel allows the user to:
- control the logs of the CNC
- control the camera to do realtime video streaming
- do automated tasks to import logs of CNC control and transfer remotely
ADDRESS
AZ spa
viale dell'elettronica 20
36016 Thiene ITALY
CONTACT
mail info@azspa.it
phone +39 0445575543
fax +39 0445575756
AZ is a company with Quality Management System
certified by DNV-GL ISO9001:2015
ADDRESS
AZ spa
viale dell'elettronica 20
36016 Thiene ITALY
CONTACT
mail info@azspa.it
phone +39 0445575543
fax +39 0445575756